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Ms Suganthi GM HR DSC copy

Ms. R. Suganthi
Assistant Professor

MBA, PGDPM, MFC, BSc

[email protected]

Ms. Suganthi is a dynamic Telecom and HR professional with over 25 years of extensive experience in Human Resources, Training & Planning, Customer Relationship Management, and Customer Service. Her career spans diverse roles and industries, allowing her to develop expertise in guest relations, organizational management, and grievance handling. She has demonstrated exceptional ability to assess and anticipate organizational needs, aligning employees’ performance with business objectives to ensure synergy between the workforce and the organization’s vision.

Ms. Suganthi has consistently driven organizational growth and performance by designing innovative HR strategies and implementing effective grievance redressal mechanisms. She is certified in Six Sigma Principles (Green Belt) by ISI, Chennai, and has completed “Setting & Leading High-Performance Teams” by Mercury Goldman International. Her practical approach to fostering employee engagement, coupled with her expertise in building high-performance teams, has enabled her to champion staff confidence development and enhance operational efficiency.

Strengths:

  • Expertise in grievance handling and fostering employee satisfaction.
  • Building high-performance teams and aligning HR strategies with organizational goals.
  • Developing innovative training modules to enhance staff capabilities.
  • Strong communication and interpersonal skills to navigate diverse workplace dynamics.

Work Experience & Responsibilities:

  • Streamlined HR processes and aligned employee performance with organizational goals.
  • Designed and implemented training programs to address skill gaps and foster leadership development. Conducted targeted training sessions to boost operational efficiency and staff capabilities.
  • Led employee engagement initiatives to enhance workplace satisfaction and build high-performance teams.
  • Managed grievance redressal mechanisms, ensuring effective conflict resolution.
  • strengthened client relationships to improve customer satisfaction and retention.