Training Program for Airport Authorities of India Ltd
A major CSR Initiative “Project Delight Your Passenger (DYP)” – Training Program for 120 Ground Staff, was done by the HR center for Airport Authorities of India Ltd. The Project included identification of training need for eight departments ( Counter staff, Vendors, House Keeping, Trolley Staff, Car Parking Staff, Commercial Staff , Security )of AAI. The project started in May 2014, where a team of five students were a part of the training need identification. A one month internship at the airport helped the team understand the need and a training module was developed for the same. The HR centre designed the content and the training program based on the approved modules. This work submitted to the AAI received appreciations. The first program for the top level executives of Airport Authority of India was delivered on Leadership on October 1, 2014. The consecutive program for housekeeping and loading staff was delivered by Dr.Hemanalini on October 8, 2014. This session emphasized on Self Esteem, Commitment at Workplace and more importantly Time management for improved work performance. A session on handling customers was delivered by Mr.Senthil Prakash to the team of vendors on October15, 2014. A few more sessions will happen in the coming weeks for the other batches.
Outreach for the Marketing Executives of the postal Department
26 Aug 2014
Centre of Marketing, KCT Business School has conducted two day training for the Marketing executives of India Post. The training programme was inaugurated by the Ms. Manju P Pillai IPS, Postmaster General, Western Region, on 26th of August 2014. The participants enjoy and learn various techniques to manage their customers & Service. Participants are encouraged to actively participate in various activities of training programme and also to implement the outcomes of the programme at the work place. KCT Business School has taken this CSR initiative in-line with the vision of the Chairman of the Institution Arutchelvar Dr.N. Mahalingam. A team faculty and students of MBA program are actively involved in conducting the training programme. Ms.A. Latha, Assistant Professor at KCT Business School has coordinated the entire event.
Soft Skill training Program for Department of Post, Government of India
KCT Business School won a bid from India Posts to conduct soft skill training programs for its employees in January 2014. Project Arrow was conceived in April, 2008. The project aims at creating a conducive and friendly work environment both for the staff and the customers visiting the Post Offices, providing all IT enabled services through secure connectivity, improving the service quality levels in the core business areas. Accepting the project, the faculty team spent 320 man hours in preparing the bilingual course materials. KCT.BS engaged in 80 hours of training 531 postmen, another 112 hours of training 363 postal assistants. 11 faculty members and 20 students were involved in the training programs which were spread over 24 days in a span of 2 months. A total of 192 hours and 5,952 man hours were spent for this CSR initiative. Faculty spent these 192 hours of training as a social initiative in addition to all their regular academic and administrative activities. Some comments received from the participants “The training program was very inspiring”; “The program was easy to understand”; “The content of the program was good”; “Trainers are knowledgeable”; “I learnt many things from the program”. We have received high feedback scores.